Delight Your Customers Learn How to Implement a Perfectly Orchestrated Omni-Channel Approach

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The Internet of Things in Retail great Expectations

IoT data is opening entirely new models of customer engagement: new ways to connect with consumers, and to offer new services based on data from personal devices. But many retailers risk being left behind without a coherent strategy. In RSRs first ever study on the Internet of Things (IoT) Nikki Baird and Steve Rowen benchmarked 138 retailers on topics such as Business Challenges, Opportunities and Technical enablers of IoT in retail.

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On-Demand webinar: Planet Retail RNG Survival of the Fittest – Retail Technology for Digital Transformation

Retail Technology for the Digital Age

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Developing the Omni-Channel Platform of the Future

Retailers continue to add new solutions and touchpoints to the enterprise, and traditional legacy systems are being stretched to their limits. In this Retail IQ report uncover how savvy omni-channel retailers are meeting this challenge head on and the capabilities and benefits future-focused, seamlessly integrated platforms provide.

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Retail Systems Research Interview Digital Business Customer Centricity

Nikki Baird of Retail Systems Research shares her insights about the changing face of Customer Centricity in an exclusive Innovation World interview with Oliver Guy, Retail Industry Director at Software AG.

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Milestones on the Omni-Channel Journey

Today’s customers have more ways than ever to interact with retailers: at bricks & mortar stores, online or on mobile devices. Successful brands are reaching customers wherever they are and delivering a customized experience across channels. To deliver an experience that builds customer loyalty and grows revenue, every retail business must become a digital business.

The Store is Dead, Long Live The Store in collaboration with Planet Retail

Rumors of the death of bricks & mortar stores have been greatly exaggerated. Traditional retail is indeed dying, but the new generation of retail outlets will succeed based on seamless convergence between online, mobile and physical locations. Learn what this means for the future of bricks & mortar retail with the new white paper.

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Integration across  
+ stores
in 32 countries for 20 million customers

Kiabi builds the store of the future with Software AG

Kiabi, the French inventor of off-the-rack fashion, has 8,200 employees and over €1.5 billion in revenue. When it needs to match the fast-changing demands of the fashion business—and rapidly scale its systems and web presence to match customer demand—it relies on Software AG’s Digital Business Platform. Learn how Kiabi scales its online business up and down, connects its systems and applications seamlessly, and keeps its processes transparent to build the store of the future with Software AG’s portfolio of solutions.

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Global Business Survey on the Internet of Things

Nearly seven of 10 retail companies surveyed are already seeing more data coming into their organization from the Internet of Things. They expect to achieve cost efficiencies, improved customer experiences and increased revenues—yet three quarters of companies say they their ability to mine, analyze and use data could be improved.

Learn about global trends on opportunities and challenges by downloading the Vanson Bourne Internet of Things executive survey.

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On Demand Webinar: Who Needs a Customer Interaction Platform?

On Demand Webinar Who Needs a Customer Interaction Platform?

Software AG’s IT in retail industry experts, Oliver Guy and Llewellyn Wells, discuss how a digital interaction platform enables targeted and personalized interaction with customers.

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On Demand Webinar: What’s the Point of Real-Time Inventory?

On Demand Webinar What’s the Point of Real-Time Inventory?

Software AG’s IT in retail industry experts, Oliver Guy and Llewellyn Wells, discuss business benefits of real-time access to warehouse and store stock levels for customers and retailers.

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Oliver Guy
Oliver Guy
Director Retail Industry at Software AG

For more insight from Software AG’s IT in Retail industry expert, Oliver Guy, read our blog series.

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Software AG has integrated all building blocks to create the world’s first Digital Business Platform - empowering you to master your Digital Transformation.

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To learn how Omni-Channel can help your organization to create new ways to connect with consumers and to offer new services through digital transformation. Contact Software AG today